Medical Health Group

Office Policies and Procedures

Phone Calls

Every phone call is important to us. We will answer your calls and return your messages as promptly as possible. Our phone lines are busiest in the early morning hours, especially on Monday mornings. If you do not have an urgent issue, we recommend calling our offices at a later time during the day.

All messages are reviewed by the physician; however, your call may be returned by a staff member. Our providers will not leave their scheduled patients to return routine phone calls. Routine phone calls are generally answered after patient care sessions.


Appointments can be made by calling our offices during regular hours of operation. When scheduling an appointment, please advise our staff of the exact reason for your visit. In most cases, we are able to offer same-day appointments for urgent care medical problems.

If you need to reschedule or cancel your appointment, please contact the office at least 24 hours in advance so that we may open this appointment slot for another patient. Patients with a history of failing to show up for appointments or calling to cancel appointments at least 24 hours in advance may be discharged from the Practice.

Please arrive 15 minutes before your scheduled appointment time so that we can review, update or complete your demographic and insurance information. You will need to bring your insurance card and photo identification to each appointment. If you are unable to provide this information, you may be asked to reschedule your appointment.

Please bring a complete list of your medications or your medicine bottles with you to each appointment. If you are seeing the physician for a pre-operative exam, please have the paperwork from your surgeon’s office with you, including the tests you need.


Co-pays are due at time of service.

If you are unable to provide your insurance information you will be required to pay for your visit at time of service.

Payment for service(s) not covered by your insurance plan is expected at time of service.

We accept most major credits cards, visa bank cards, HAS/HRA debit cards, and cash – sorry, no personal checks.

Prescription Refills

When calling for a routine prescription refill, please allow 48 hours for your prescription to be called in to your pharmacy.

When calling for a prescription refill, please be prepared to provide us with the exact name of the medication and dosage. We will also need the name and phone number of your pharmacy.

If you are interested in a new medication, you must schedule an appointment to discuss this with your physician. We will not call in a prescription for a medication that has not been previously prescribed.


When your provider suggests a specialist evaluation or diagnostic test that requires a referral, please allow 3 working days for processing. Some insurance plans require pre-authorization before a referral can be completed. Depending on the response time from your insurance company, this may require more time for processing.

Our providers will not issue a referral for a medical condition that has not been previously discussed or evaluated.

When your referral is ready to be picked up, we will notify you by phone. Due to patient privacy issues, we will not mail or fax referrals.

Lab/Test Results

Please allow 3 – 5 working days for our office to receive your test results. Patients with abnormal results will be contacted immediately. Generally, we do not contact patients with normal test results.

Form Completion

We will gladly fill out forms for disability determination, insurance requests, FMLA, camp and school physicals. A nominal fee is charged to cover the administrative cost associated with this service. Please allow 7 -10 days for completion.

In some cases, our providers may determine a physical exam is necessary in order to complete your form. If an office visit is required, our staff will contact you to schedule an appointment.

For more information about our office procedures, please contact us at 410-918-0777.